---
title: Avaya ACCS Metric List
description: Avaya ACCS Metric List
---

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October 13, 2025

# Avaya ACCS Metric List

The most common metrics available include:

**Application Statistics**

- Application ID
- Calls Abandoned
- Calls Abandoned after threshold
- Calls Abandoned Delay
- Calls Answered
- Calls Answered after threshold
- Calls Answered Delay
- Calls Waiting
- Max Waiting Time
- Waiting Time
- Calls Answered Delay at Skillset
- Calls Offered

**Skillset Statistics**

- Skillset ID
- Agents Available
- Agents in Service
- Agents Not Ready
- Calls Waiting
- Longest Waiting Time Since Last Call
- Max Waiting Time
- Waiting Time
- Expected Wait Time
- Calls Answered After Threshold
- Longest Waiting Time Since Login
- Agents on DN Calls
- Skillset State
- Agents Unavailable
- Total Calls Answered
- Calls Offered
- Skillset Abandon
- Queued Call Answered

**Agent Statistics**

- Agent ID
- State
- Supervisor ID
- Time in State
- Answering Skillset
- Supervisor or User ID
- Position ID
- Not Ready Reason Code High and Low
- Skillset Calls
- Answered

**Please check out the PDF below for the full list which includes Networks and DN Calls also.**

[Real-timeDataAPI-ProgrammersGuide-R7\_1v001.pdf](https://kb.optymyse.com/hubfs/Knowledge%20Base/Real-timeDataAPI-ProgrammersGuide-R7_1_1v001.pdf?hsLang=en)

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