---
title: How can a ShoreTel customer change an agent feed to show Release Code rather than Release?
description: How can a ShoreTel customer change an agent feed to show Release Code rather than Release?
---

[Skip to content](https://kb.optymyse.com/how-can-a-shoretel-customer-change-an-agent-feed-to-show-release-code-rather-than-release#main-content)

[![optymyse-pos](https://kb.optymyse.com/hubfs/optymyse-pos.svg)](https://kb.optymyse.com/?hsLang=en)

Open main navigation

Close main navigation

- [Contact us](https://www.optymyse.com/)

[Contact us](https://www.optymyse.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Optymyse](https://kb.optymyse.com/?hsLang=en)
2. [Troubleshooting](https://kb.optymyse.com/troubleshooting?hsLang=en)
3. [Connectors](https://kb.optymyse.com/troubleshooting?hsLang=en#connectors)

October 13, 2025

# How can a ShoreTel customer change an agent feed to show Release Code rather than Release?

To show Release Code rather than Release it is necessary to configure the Connector. To do this login to Optymyse, navigate to Configuration, and then to the Connectors sub-page. Find the ShoreTel ECC Connector on the list and click it's name (or hover over it and select Edit). This will open up the configuration "file" for viewing and editing. At this point, it is suggested that you copy the entire text, and paste into NotePad (or a 3rd party equivalent such as NotePad++ or TextPad), and save it. This will act both as a backup for the configuration, and also a convenient place to work on it.

The following feed settings will need amending within the Connector configuration.

| StateNameIsReleaseCode | true | When set to TRUE, the agent state when in Release becomes the Reason Code (if a Reason Code is not set, the default "Release" is used instead). |
| --- | --- | --- |
| ReleaseStatePrefix | "RLS:" | Used to indicate an agent state is a release code - e.g. if reason code alone is ambiguous. |

- [Using Optymyse](https://kb.optymyse.com/using-optymyse?hsLang=en#main-content)

    - [Getting Started](https://kb.optymyse.com/using-optymyse?hsLang=en#getting-started)
    - [Optymyse Display and Agile](https://kb.optymyse.com/using-optymyse?hsLang=en#optymyse-display-and-agile)
    - [Installation](https://kb.optymyse.com/using-optymyse?hsLang=en#installation)
    - [Permissions](https://kb.optymyse.com/using-optymyse?hsLang=en#permissions)
    - [Triggers](https://kb.optymyse.com/using-optymyse?hsLang=en#triggers)
    - [Optymyse Director - Designer](https://kb.optymyse.com/using-optymyse?hsLang=en#optymyse-director-designer)
    - [Features](https://kb.optymyse.com/using-optymyse?hsLang=en#features)
- [Purchasing](https://kb.optymyse.com/purchasing?hsLang=en#main-content)

    - [Accounts and Billing](https://kb.optymyse.com/purchasing?hsLang=en#accounts-and-billing)
    - [Getting Started](https://kb.optymyse.com/purchasing?hsLang=en#getting-started)
    - [Licensing](https://kb.optymyse.com/purchasing?hsLang=en#licensing)
    - [System Requirements](https://kb.optymyse.com/purchasing?hsLang=en#system-requirements)
- [Installation and Deployment](https://kb.optymyse.com/installation-and-deployment?hsLang=en#main-content)

    - [Hardware Options](https://kb.optymyse.com/installation-and-deployment?hsLang=en#hardware-options)
    - [Connector Configuration](https://kb.optymyse.com/installation-and-deployment?hsLang=en#connector-configuration)
    - [Cloud Installation](https://kb.optymyse.com/installation-and-deployment?hsLang=en#cloud-installation)
    - [PBX Configuration](https://kb.optymyse.com/installation-and-deployment?hsLang=en#pbx-configuration)
    - [Local Installation](https://kb.optymyse.com/installation-and-deployment?hsLang=en#local-installation)
- [Support](https://kb.optymyse.com/support?hsLang=en#main-content)

    - [Connector Metrics](https://kb.optymyse.com/support?hsLang=en#connector-metrics)
    - [Information](https://kb.optymyse.com/support?hsLang=en#information)
- [Troubleshooting](https://kb.optymyse.com/troubleshooting?hsLang=en#main-content)

    - [Connectors](https://kb.optymyse.com/troubleshooting?hsLang=en#connectors)
    - [General](https://kb.optymyse.com/troubleshooting?hsLang=en#general)
    - [Optymyse Director Software](https://kb.optymyse.com/troubleshooting?hsLang=en#optymyse-director-software)

<https://www.linkedin.com/company/optymyse> <https://www.instagram.com/optymyse> <https://www.youtube.com/@Optymyse> [mailto:hello@optymyse.com](mailto:hello@optymyse.com)

Copyright © 2025 Optymyse Ltd. All Rights Reserved.