--- title: Mitel MiContact Center Business Metric List description: Mitel MiContact Center Business Metric List --- [Skip to content](https://kb.optymyse.com/mitel-micontact-center-business-metric-list#main-content) [![optymyse-pos](https://kb.optymyse.com/hubfs/optymyse-pos.svg)](https://kb.optymyse.com/?hsLang=en) Open main navigation Close main navigation - [Contact us](https://www.optymyse.com/) [Contact us](https://www.optymyse.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Optymyse](https://kb.optymyse.com/?hsLang=en) 2. [Support](https://kb.optymyse.com/support?hsLang=en) 3. [Connector Metrics](https://kb.optymyse.com/support?hsLang=en#connector-metrics) October 13, 2025 # Mitel MiContact Center Business Metric List The Mitel connector ships with two feeds configured by default Agent and Queue. We query the Mitel every 2 seconds with our connector but update speeds are generally down to the Mitel system itself   **Agents** This feed contains details about all Agent fields within the Agent feed: • ID • First Name • Last Name • Full Name • Reporting • Employee Ref ID • MediaServerRefID • Media Type • Media Server Type • Current State • Current State Time • Entered State On • Reason • Photo URL • Open Media Slots • ACD Conversations Today • NonACD Conversations Today • Present In Agents Groups • Occupied Duration Today • ACD Duration Today • DoNotDisturb Duration Today • HoldACD Duration Today • HoldNonACD Duration Today • HoldOutbound Duration Today • MakeBusy Duration Today • NonACD Duration Today • Outbound Duration Today • Work Timer Duration Today • Average Answered Duration Today • Logged In Duration Today • Last Login Time • Last Logoff Time • Logged In Not Present Duration Today • External Answer Duration Today • Workload Limit • Current Active • Current Work Timer • Average Time • Total ACD Duration • Total NONACD Duration • Unavailable Percent Today • Outbound Conversations Today • External Outbound Conversations Today • External Inbound Conversations Today • Available State   **Queue** This feed contains details about all Agent fields within the Queue feed: • ID • Abandoned Conversations Average Duration Today • Abandoned Conversations in the last 15 Minutes • Abandoned Conversations in the last hour • Abandoned Conversations Percentage in the last 15 minutes • Abandoned Conversations Percentage in the last hour • Abandoned Conversations Percentage today • Abandoned Conversations today • Agent Logged in total duration today • Agents Available • Agents Idle • Agents OnACD Conversations • Agents OnNONACD Conversations • Agents on Outbound Conversations • Agents Unavailable • Agents Unavailable In the last 15 minutes • Agents Unavailable In the last hour • Answered Conversations average duration in the last 15 minutes • Answered Conversations average duration in the last hour • Answered Conversations average duration today • Answered Conversations By Agent Group 1 today • Answered Conversations By Agent Group 2 today • Answered Conversations By Agent Group 3 today • Answered Conversations By Agent Group 4 today • Answered Conversations in the last 15 minutes • Answered Conversations in the last hour • Answered Conversations percentage by Agent Group 1 today • Answered Conversations percentage by Agent Group 2 today • Answered Conversations percentage by Agent Group 3 today • Answered Conversations percentage by Agent Group 4 today • Answered Conversations percentage in the last 15 minutes • Answered Conversations percentage in the last hour • Answered Conversations percentage today • Answered Conversations today • Conversation Average Duration in the last 15 minutes • Conversation Average Duration in the last hour • Conversation Average Duration today • Conversation Total Duration today • Estimated Wait Time for New Conversations • Interflowed Conversations in the last 15 minutes • Interflowed Conversations in the last hour • Interflowed Conversations today • Is In Do Not Disturb • Longest Wait Conversation Duration • Longest Wait Started Time • Longest Wait Started Time Media Server Id • Make Busy total duration today • Offered Conversation in the last 15 minutes • Offered Conversation in the last hour • Offered Conversation today • Name • Reporting • Is Group • Media Type • Requeued Conversations Today • Service Level percentage in last 15 minutes • Service Level percentage in last hour • Service Level percentage today • Service Goal percentage • Time of last received update • Transfers to unavailable queue • Transfers to unavailable queue total today • Waiting Conversations • Work Timer Total Duration Today [OPTYMYSE-MitelConnectorforMiCCSDKsystems-DefaultFeeds-260820-1037.pdf](https://kb.optymyse.com/hubfs/Knowledge%20Base/OPTYMYSE-MitelConnectorforMiCCSDKsystems-DefaultFeeds-260820-1037.pdf?hsLang=en) - 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