---
title: Our Optymyse license has never updated automatically, why is this?
description: Our Optymyse license has never updated automatically, why is this?
---

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October 13, 2025

# Our Optymyse license has never updated automatically, why is this?

In order for the Optymyse System to license correctly, your Optymyse Server will require \*unauthenticated direct internet access to the following address: **my.sjssolutions.com**. If access is only based on IP addresses rather than DNS name, Access to ALL IPs listed here: **[https://www.cloudflare.com/ips](https://www.cloudflare.com/ips)** need to be allowed.

\*Not a proxy server

The connection between Optymyse and our licensing system needs to always be online to keep the system running. Optymyse connects to our licensing system and is auto updated every 15 days.

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    - [Optymyse Director - Designer](https://kb.optymyse.com/using-optymyse?hsLang=en#optymyse-director-designer)
    - [Features](https://kb.optymyse.com/using-optymyse?hsLang=en#features)
- [Purchasing](https://kb.optymyse.com/purchasing?hsLang=en#main-content)

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    - [Licensing](https://kb.optymyse.com/purchasing?hsLang=en#licensing)
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- [Installation and Deployment](https://kb.optymyse.com/installation-and-deployment?hsLang=en#main-content)

    - [Hardware Options](https://kb.optymyse.com/installation-and-deployment?hsLang=en#hardware-options)
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- [Troubleshooting](https://kb.optymyse.com/troubleshooting?hsLang=en#main-content)

    - [Connectors](https://kb.optymyse.com/troubleshooting?hsLang=en#connectors)
    - [General](https://kb.optymyse.com/troubleshooting?hsLang=en#general)
    - [Optymyse Director Software](https://kb.optymyse.com/troubleshooting?hsLang=en#optymyse-director-software)

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