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title: Triggers - An Overview
description: Triggers - An Overview
---

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3. [Triggers](https://kb.optymyse.com/using-optymyse?hsLang=en#triggers)

October 13, 2025

# Triggers - An Overview

Triggers are a powerful way to control the content on your screens.

Triggers are rules which consist of conditions and actions which can be applied to any design elements.

**What are the benefits of using triggers?**

- Can be applied to any design element such as data values, labels, grids, videos, scrollers, guages.
- Can be used to show/hide elements, change foreground/background colours, play sounds or change values these are referred to as "Actions"
- Are condition/action based. So you choose the conditions (data source/schedule) and then choose the actions
- Actions can be scheduled to happen on certain days, dates or times
- Conditions can be setup where "ALL" or "ANY" of them apply
- There is no limit to the number of times a trigger can be used

**Some examples of how Triggers can be used:**

- Schedule meetings, set reminders or acknowledge important events e.g. Agent birthdays - schedule a message/video/sound to appear on an agents birthday, making them feel valued and acknowledged.
- Use triggers to keep agents informed in real time e.g. when products are in low stock or are back in stock a message can appear.
- Treat agents fairly and avoid stress by setting Boolean style triggers, which are based on more than one condition. **Boolean Example: If calls waiting \> 5 and Agents Av \<1 and Avg Wait\>30 seconds then set an action for a "Calls Waiting" message to appear.** This style of rule means a message appears only when absolutely necessary i.e when there are a lot of calls waiting and not enough agents available to take them.
- In an Agent Grid set triggers to show Agent States in different colours, this is useful for Supervisors to see at a glance the status of an agent

**For information on setting up Triggers please check our Howto article here:**

[https://support.sjssolutions.com/hc/en-us/articles/360002998118-How-to-use-setup-triggers-step-by-step](https://support.sjssolutions.com/hc/en-us/articles/360002998118-How-to-use-setup-triggers-step-by-step) 

**For more information on triggers please checkout our feature videos, which show triggers in action:**

[https://www.youtube.com/watch?v=IUErvLQrQ5o&list=PLqUeVrehIazFKzQ\_zM\_pT57NZGmfyr39T&index=2](https://www.youtube.com/watch?v=IUErvLQrQ5o&list=PLqUeVrehIazFKzQ_zM_pT57NZGmfyr39T&index=2)

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