---
title: Troubleshooting | Optymyse
description: Troubleshooting
---

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1. [Optymyse](https://kb.optymyse.com/)
2. [Troubleshooting](https://kb.optymyse.com/troubleshooting)

# Troubleshooting

## Connectors

- [My ShoreTel ECC reports "no licenses available"](https://kb.optymyse.com/my-shoretel-ecc-reports-no-licenses-available)
- [How to incorporate SF.com metrics into your Optymyse Advanced Wallboards](https://kb.optymyse.com/how-to-incorporate-sf.com-metrics-into-your-optymyse-advanced-wallboards)
- [How can a ShoreTel customer change an agent feed to show Release Code rather than Release?](https://kb.optymyse.com/how-can-a-shoretel-customer-change-an-agent-feed-to-show-release-code-rather-than-release)
- [How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?](https://kb.optymyse.com/how-can-a-shoretel-customer-display-wrap-codes-as-part-of-their-optymyse-screen-designs)
- [Agents/groups are not showing in the data source dropdowns in Optymyse](https://kb.optymyse.com/agents/groups-are-not-showing-in-the-data-source-dropdowns-in-optymyse)
- [Unify OSCC - Queues have been created on the phone system but are not showing in Optymyse](https://kb.optymyse.com/unify-oscc-queues-have-been-created-on-the-phone-system-but-are-not-showing-in-optymyse)
- [ShoreTel ECC system is moving to a new server/ I have restarted my Optymyse server, what will be the effect on the Optymyse system?](https://kb.optymyse.com/shoretel-ecc-system-is-moving-to-a-new-server/-i-have-restarted-my-optymyse-server-what-will-be-the-effect-on-the-optymyse-system)
- [Unable to connect AVAYA CMS's rt\_socket to Optymyse](https://kb.optymyse.com/unable-to-connect-avaya-cmss-rt-socket-to-optymyse)

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## General

- [How do I check if data is appearing Optymyse?](https://kb.optymyse.com/how-do-i-check-if-data-is-appearing-optymyse)
- [I am getting a licensing error "unable to register real time event stream. This could be due to licensing or network issues"](https://kb.optymyse.com/i-am-getting-a-licensing-error-unable-to-register-real-time-event-stream.-this-could-be-due-to-licensing-or-network-issues)
- [Raising Support Tickets](https://kb.optymyse.com/raising-support-tickets)
- [My wallboards are not updating](https://kb.optymyse.com/my-wallboards-are-not-updating)
- [Restarting the Optymyse Services](https://kb.optymyse.com/restarting-the-optymyse-services)
- [Data is not appearing in the data source dropdowns?](https://kb.optymyse.com/data-is-not-appearing-in-the-data-source-dropdowns)
- [Videos are no longer auto playing in Chrome](https://kb.optymyse.com/videos-are-no-longer-auto-playing-in-chrome)
- [RSS Feeds are not working in Chrome or Edge](https://kb.optymyse.com/rss-feeds-are-not-working-in-chrome-or-edge)

See less ▼

## Optymyse Director Software

- [How do I add content to an existing wallboard screen?](https://kb.optymyse.com/how-do-i-add-content-to-an-existing-wallboard-screen)
- [I am unable to login to the Optymyse Director?](https://kb.optymyse.com/i-am-unable-to-login-to-the-optymyse-director)
- [What browser should I use to run the Optymyse Director?](https://kb.optymyse.com/what-browser-should-i-use-to-run-the-optymyse-director)

- [Using Optymyse](https://kb.optymyse.com/using-optymyse#main-content)

    - [Getting Started](https://kb.optymyse.com/using-optymyse#getting-started)
    - [Optymyse Display and Agile](https://kb.optymyse.com/using-optymyse#optymyse-display-and-agile)
    - [Installation](https://kb.optymyse.com/using-optymyse#installation)
    - [Permissions](https://kb.optymyse.com/using-optymyse#permissions)
    - [Triggers](https://kb.optymyse.com/using-optymyse#triggers)
    - [Optymyse Director - Designer](https://kb.optymyse.com/using-optymyse#optymyse-director-designer)
    - [Features](https://kb.optymyse.com/using-optymyse#features)
- [Purchasing](https://kb.optymyse.com/purchasing#main-content)

    - [Accounts and Billing](https://kb.optymyse.com/purchasing#accounts-and-billing)
    - [Getting Started](https://kb.optymyse.com/purchasing#getting-started)
    - [Licensing](https://kb.optymyse.com/purchasing#licensing)
    - [System Requirements](https://kb.optymyse.com/purchasing#system-requirements)
- [Installation and Deployment](https://kb.optymyse.com/installation-and-deployment#main-content)

    - [Hardware Options](https://kb.optymyse.com/installation-and-deployment#hardware-options)
    - [Connector Configuration](https://kb.optymyse.com/installation-and-deployment#connector-configuration)
    - [Cloud Installation](https://kb.optymyse.com/installation-and-deployment#cloud-installation)
    - [PBX Configuration](https://kb.optymyse.com/installation-and-deployment#pbx-configuration)
    - [Local Installation](https://kb.optymyse.com/installation-and-deployment#local-installation)
- [Support](https://kb.optymyse.com/support#main-content)

    - [Connector Metrics](https://kb.optymyse.com/support#connector-metrics)
    - [Information](https://kb.optymyse.com/support#information)
- [Troubleshooting](https://kb.optymyse.com/troubleshooting#main-content)

    - [Connectors](https://kb.optymyse.com/troubleshooting#connectors)
    - [General](https://kb.optymyse.com/troubleshooting#general)
    - [Optymyse Director Software](https://kb.optymyse.com/troubleshooting#optymyse-director-software)

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