Troubleshooting
Connectors
- Unable to connect AVAYA CMS's rt_socket to Optymyse
- ShoreTel ECC system is moving to a new server/ I have restarted my Optymyse server, what will be the effect on the Optymyse system?
- Unify OSCC - Queues have been created on the phone system but are not showing in Optymyse
- How can a ShoreTel customer display Wrap Codes as part of their Optymyse screen designs?
- My ShoreTel ECC reports "no licenses available"
- Agents/groups are not showing in the data source dropdowns in Optymyse
- How can a ShoreTel customer change an agent feed to show Release Code rather than Release?
- How to incorporate SF.com metrics into your Optymyse Advanced Wallboards
General
- RSS Feeds are not working in Chrome or Edge
- I am getting a licensing error "unable to register real time event stream. This could be due to licensing or network issues"
- Videos are no longer auto playing in Chrome
- Data is not appearing in the data source dropdowns?
- Restarting the Optymyse Services
- My wallboards are not updating
- Raising Support Tickets
- How do I check if data is appearing Optymyse?