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Connector Metrics

• AWS Connector Metric List
• OSCC (Unify/Siemens) Metric List
• Avaya Metric List- Covers CMS and IQ
• Mitel MiVoice Connect (was Shoretel ECC) Metric List
• Mitel MiContact Center Business Metric List
• Avaya ACCS Metric List
• Cisco UCCX Metric List
• 8x8 PBX Metric List

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• How does licensing work in version 6?
• Managed Service
• SLAs